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Guidance for the cared for during the COVID-19 crisis

Do you buy your own care and support with a direct payment or your own money?


If you are worried about whether you will still be able to have your arranged service, or you are experiencing disruption to your service please follow the advice below.

Step 1 - Have a conversation with your service provider to agree a plan for if you, or they, are sick.


Step 2 – If your service closes or does not turn up and you have not already talked to them about a back-up plan, contact your provider. If you are not able to get hold of them, please contact the Direct Payments Support Service at Citizens Advice Waltham Forest on 0203 233 0279.


Step 3 – If you are still unable to work out an alternative and you need a different option urgently please contact the Council at 020 8496 3000.


Where possible you should work with your provider to work out what to do but the Direct Payment Support Service is here to support you if you need further help.

We also recognise that those who directly employ a personal assistant (PA) may need access to personal protective equipment (PPE) if you or they don’t already have this. The Council is working on this and will issue further guidance shortly.

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