Skip to main content

Accessibility Statement

{{ root_page.title }}

Accessibility Statement

Accessibility statement for www.walthamforestsendiass.org.uk

This accessibility statement applies to www.walthamforestsendiass.org.uk

This website is run by Citizens Advice Waltham Forest. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change the website's text size
  • Change the contrast/colours of the website
  • Find content in two or more ways
  • Control distracting flickering or movement
  • Navigate most of the website using just a keyboard
  • Access the content in a logical order even if styling is removed

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • Videos may not have captions
  • Some third-party plugins such as Google Maps, Google Captcha, Google translate and YouTube iframes

 

Feedback and contact information

If you need information on this website in a different format like large print and easy read where possible:

email wfsendiass@citizensadvicewalthamforest.org.uk

Call our Advice Line: 020 3233 0251

https://www.walthamforestsendiass.org.uk/enquiries/new

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact: wfsendiass@citizensadvicewalthamforest.org.uk

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Contacting us by phone or visiting us in person

If you have any accessibility needs please let our team know and we will do our best to accommodate your requests.

Find out how to contact us: https://www.walthamforestsendiass.org.uk/enquiries/new

 

Technical information about this website’s accessibility

Waltham Forest SENDIASS is committed to making their website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We have done everything within our power to make the website comply but some third-party plugins such as Google Maps, Google Recaptcha, Google translate and YouTube video embeds that are used on this website do not meet WCAG 2.1 success criterion 4.1.1 (parsing) and / or success criterion 4.1.2 (name, role, value) and must be resolved by said third parties. As such, we cannot be sure when these issues will be resolved.

Disproportionate burden

N/A

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix assistance_with_travel_policy_-_5-16_years.pdf

Any new PDFs or Word documents we publish will meet accessibility standards.

 

What we’re doing to improve accessibility

We recognise there is room for improvement, particularly in the following areas: Content and functionality from third parties. We monitor other websites to assess best practice for website accessibility on an ongoing basis and we work with external vendors to ensure the solutions they provide us with are as accessible as possible. If you would like to provide feedback about the accessibility of the website then please contact us using our online form: https://www.walthamforestsendiass.org.uk/enquiries/new

​Developments to the website in line with user feedback about accessibility will be evaluated in line with what is likely to make the largest impact to our users and the cost of achieving these objectives.

 

Preparation of this accessibility statement

This statement was prepared on 3 Sep 2020. It was last reviewed on 3 Sep 2020.

This website was last tested on 14th August 2020. The test was carried out by This is Focus Limited using https://alphagov.github.io/wcag-primer/checklist.html#checklist and the ARC Toolkit.We used this approach to test a sample of key pages, actions and user journeys against the above checklist. 

You can read the full accessibility test report https://docs.google.com/spreadsheets/d/1sQ4EFKY4Lh6JNyLbVCNBQqq1luTYglg1zV_5qD6uXlE/edit#gid=352212959