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About Us

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About Us

Welcome to Waltham Forest SENDIASS. We are an impartial Service which is confidential, free and operates at arms-length from Waltham Forest Council. 

Waltham Forest SENDIASS (Special Educational Needs and Disabilities Information Advice and Support Service) aims to help parents/carers, children, young people and professional staff to work together to provide the best possible support to children and young people with SEND. Waltham Forest SENDIASS aims to promote good working relationships between children, young people, parents, education settings and the local authority (Council), whilst seeking to empower parents to play an active and informed role in their child’s education.

What We Offer...


  • Advice on getting extra support from your nursery, school or college for your child or young person

  • Individual casework, representation and support in preparing for and attending meetings

  • Helpline and email support (phone lines are open between Monday-Friday 9am-5pm)

  • Support in attending meetings including at school and the local authority

  • Help communicating with professionals (letter writing, emails, phone calls)

  • Support to achieve positive outcomes at meetings and reviews about you or your child

  • Help understanding reports by professionals

  • Advice on SEN systems, procedures and processes

  • Information on Health and Social Care policies and procedures

  • Support and advice with post 16 options

  • Support with SEND Tribunals

  • Signposting to other support services

  • Providing information sessions and training

We Will Not…

  • Contact other people on your behalf without your prior consent
  • Pass your information onto other organisations without your agreement

  • Make decisions on your behalf

  • Attend meetings or provide reports in your absence

How We Work...

  • We will ensure you have someone impartial to talk to in confidence

  • We aim to respond to your enquiry within 2 working days

  • Help you to express your views and resolve issues

  • Assist with paperwork, such as filling in forms and writing letters. We will maintain information provided on a secure and confidential database

  • Provide telephone advice and information

  • Meet with you, if required

  • Attend meetings with you, if needed

  • Maintain confidentiality, in accordance with local safeguarding procedures

We hope you find this website useful and welcome your feedback, which can be provided by filling in our feedback form on the contact us page.