Feedback and Testimonials
Feedback and testimonials
We appreciate your comments and feedback at Waltham Forest SEND IASS, good and bad and we welcome parents, carers and young people, who have an interest in what we do, to help shape our service.
Waltham Forest SEND IASS supports parents, carers and young people (aged 16+), known as ‘Service Users’. Service users are asked to provide feedback about the service they have received. This is anonymously used to:
- improve the service provided
- monitor and evaluate the types of enquiries received
- provide data for funding and commissioning services
Service Users can provide feedback to Waltham Forest SEND IASS AT ANY TIME by contacting us by email or telephone, or by completing the feedback form attached below.
Feedback form
New! See what clients who have used our service have to say about us.
“Very informative and very helpful. I was given the information I asked for and was even given additional information regarding timeframes which was useful. I was given all the information I was after really and have recommended the service to other friends and parents”
“A very good service and was given really good advice. I received really clear information and the lady I spoke to was very polite. I would highly recommend the service to others”
“The support I received was very helpful. I recognise that the service is really busy and that it’s a small team”
“Really impressed very grateful for it the service. You were very helpful in making things understandable in a friendly manner. I recommend the service over Facebook quite a lot actually”
“Very helpful, very supportive and informative especially in a time where I wasn’t getting support from anyone else”
“Excellent service. So relieved to have found you. You was there in a really bad time. I was supported during the whole complaints process, and I received a really positive outcome. A really brilliant service”
“Your advice is very welcome!! Thank you so much for supporting. I’d be totally lost otherwise”
“Many thanks for your support once again. The support in navigating this process has generally been lacking from other areas, so I am very grateful to you for reaching out so quickly with guidance”
“Thanks so much SENDIASS, for all your expertise and advice, and for taking the time to look at these - we understand how busy you are so we really appreciate it”
“Life saving, was so stressed, but SENDIASS made a huge difference”
“Fantastic service”
“SENDIASS gave me advice on what I can do as well as what else I can access for peer support. I am happy with the advice I was given as well as the experience I received from members of the team”
“The whole process was completely new to us, but your advice meant we could ask the right questions and make sure we got what our child needed into the plan. It often felt like we were asking for a lot at short notice, but we really appreciated support from SENDIASS”
“Really just happy with the service they have picked up the phone every time I have called without a fail”
“SENDIASS have been supporting for some time now and I don’t know what I would have done without their support. My child is finally going to school, and it couldn’t have been done without their commitment to my family”
“They were lovely. They really explained well what my next steps were. And even went as far as what can be done in the future. My English is not very good, they were so patient with me”
“Usually if I call another service they don’t pick up. But it was nice to be able to call and for someone to pick up. I will definitely be contacting the service again when it’s time for me the reapply for the EHC plan”
“I even received call back a few weeks later to check in to see if all was plain sailing. I really loved that. Having to do this alone can be daunting at times”
“Mediation didn’t go as planned. But I had SENDIASS with me, as I really appreciated someone being there. It was like having someone on my side”
“Its really helpful knowing there’s an organisation out there for parents like us”